Support

We're here to help

Questions, feedback, or something not working right? Reach out and we'll get back to you.

Contact us

Email us at stashly@astersmith.com and we'll respond as soon as possible.

📱 Delete your account from within the app (recommended)

Open the Stashly app on your device.
Tap the Settings icon (gear icon, bottom navigation bar).
Scroll down and tap Data Management.
Tap Delete Stashly Account.
Read the confirmation dialog, then tap Delete Stashly Account to confirm.

Deletion is processed immediately and cannot be undone. Your personal and financial data is permanently removed; see "What is retained" below for the limited records we keep for fraud prevention and legal compliance.

Have a subscription? Deleting your Stashly account doesn't cancel a subscription bought through the App Store or Google Play. Cancel it there first, or you'll keep being charged:

iPhone: Settings → your name → Subscriptions → Stashly → Cancel Subscription
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Stashly → Cancel subscription

You can also get there from the app: Settings → Subscription → Manage Subscription.

✉️ Request deletion by email

If you're unable to access the app, email stashly@astersmith.com with:

Subject line: Account Deletion Request
The email address associated with your Stashly account

Email requests are processed within 5 business days. You'll receive a confirmation once your account and data have been deleted.

🗑 What gets deleted

All of the following data is permanently and irrevocably deleted:

Profile

Name, email address, phone number

Bank Connections

Linked Plaid institutions (unlinked via Plaid API)

Bank & Credit Accounts

Account names, balances, account masks

Transactions

Full transaction history synced from your bank

Recurring Transactions

Detected recurring payment streams

Stashes

All savings buckets, balances, and settings

Stash Transfers

All virtual transfer records

Life Profile Items

Goals, assets, and linked stash references

Sessions

All active login sessions and refresh tokens

Notifications

All notifications and notification preferences

Device Tokens

Push notification registrations

Subscription & Purchase Records

Your RevenueCat customer record and purchase history (doesn't cancel an active App Store/Google Play subscription)

Authentication Account

Firebase identity record

📋 What is retained

✓Your personal and financial data is permanently deleted — accounts, transactions, Stashes, balances, linked bank connections, and your authentication record are removed from our live systems immediately upon confirmation.

For fraud prevention and legal compliance, a limited set of records is retained after deletion:

A one-way hashed token derived from your sign-up email, phone number, and account ID. It contains no readable personal information and cannot be reversed to identify you; it is used only to enforce our one-free-trial policy.
Residual copies in encrypted database backups, which are automatically overwritten on a rolling basis (currently within about 90 days).
Subscription records held by Apple (App Store) or Google (Google Play) and standard security and rate-limiting logs, each retained on their own schedule.